Q&A
Q1: What vehicle models are compatible with your shock absorbers?
We cover 1500+ popular models including Toyota, Honda, Nissan, VW, BMW, Mercedes, Audi, Hyundai, Kia, Ford, GM, and more. Please tell us your target models and we'll confirm compatibility within 24 hours.
Q2: Are your shock absorbers OEM quality or aftermarket grade?
We produce to OE-equivalent standards using the same specification piston rods, oil seals, and hydraulic fluids as original equipment. Our products are designed to meet or exceed OEM performance requirements.
Quality & Testing
What quality tests do you perform before shipment?
Every unit undergoes: ① Gas leak test ② Damping force curve test ③ Piston rod smoothness inspection ④ Full appearance check. We also conduct random endurance tests on each batch.
Do you have quality certifications?
Yes. Our factory is ISO 9001 certified. We strictly follow international quality management standards for automotive parts manufacturing.
: How long do your shock absorbers typically last?
Under normal driving conditions, our shocks last 60,000–80,000 km, comparable to OE parts. With proper maintenance (correct tire pressure, avoiding overloading), they can exceed 100,000 km.
Ordering & Samples
Q7: What is your minimum order quantity (MOQ)?
Standard MOQ is 200 pieces per model. However, we welcome trial orders with smaller quantities so you can evaluate quality before committing to larger volumes.
Can I order a sample before placing a bulk order?
Yes. Samples are available upon request. The sample cost is deductible from your first bulk order. We recommend testing samples to verify quality, fitment, and performance.
Can you mix different models in one container?
Yes, we support mixed model orders. You can combine multiple vehicle applications in a single 20FT or 40HQ container. Please provide your model list and we'll optimize the mix for you.
What is your lead time?
For stock models: 7 Work day For custom/OEM orders:45-75 days after order confirmation. We can expedite for urgent requests – please contact us.
Do you offer private label / custom packaging?
Yes. We offer OEM/ODM services including custom box printing, label design, and even custom valve tuning for large-volume buyers. Minimum quantities apply for custom packaging – please inquire.
Shipping & Logistics
What shipping methods do you use?
We offer sea freight (most economical for bulk), air freight (faster), and express courier (sample/small orders). We work with trusted freight forwarders and can arrange door-to-door delivery.
What are your main export markets?
We currently export to North America, Europe, the Middle East, Southeast Asia, South America, and Africa. We are familiar with import requirements and customs clearance in these regions.
How are the shock absorbers pad packaged for shipping?
Each shock is packed in an individual carton with protective inserts, then packed in master cartons and secured on pallets or steel frames for container shipping to prevent damage during transit.
Warranty & After-Sales
What is your warranty policy?
We offer [1 years / 40,000 km] warranty against manufacturing defects. If a product fails due to our workmanship, we provide replacement or refund according to our warranty terms. Full terms available upon request.
What do I do if I receive defective products?
Contact us immediately with photos or videos showing the issue. Our QA team will review and respond within 48 hours. If confirmed as a manufacturing defect, we will arrange replacement or credit.
Do you provide technical support?
Yes. Our engineering team can assist with installation guidance, vehicle fitment verification, and technical questions. We provide product data sheets and installation instructions upon request.
About Our Factory
Where is your factory located? Can I visit?
We are located inSHIJIAZHUANG, HEBI, China. We welcome all buyers to visit our facility. Just let us know your schedule in advance and we'll arrange a tour – including production lines, testing lab, and warehouse.
How many shock absorbers pad can you produce per month?
Our current monthly capacity is [200,000+] units. We maintain buffer stock for popular models and can scale production for large contracts.
Didn't find the answer you need? Ask our team directly
